Refund policy

Refund & Return Policy – GFY Creations

At GFY Creations, every item is made to order with care. Because of the custom and print-on-demand nature of our products, returns are limited. Please review our policy below before placing an order.

Returns & Eligibility

We only accept returns if there is a manufacturer defect or error with your item.
To qualify:

  • You must notify us within 15 days of receiving your order.

  • The item must be unused and in the same condition you received it.

  • A clear photo of the defect or issue must be provided for approval.

If your return is accepted, we’ll provide a prepaid return label and instructions.

⚠️ Items sent back without first requesting approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item was damaged in shipping

  • You received the wrong item

We’ll evaluate the issue quickly and work to make it right.

Non-Returnable Items

Because each item is custom made, the following cannot be returned:

  • Custom or personalized products (engraved or made-to-order items)

  • Print-on-demand items without a manufacturer defect

  • Sale items

  • Gift cards

Exchanges

We do not offer direct exchanges. If there is a problem with your order due to defect, we will either:

  • Replace the item at no cost, or

  • Issue a refund to your original payment method once the defective item is returned.

Refunds

Once your return is received and inspected, we’ll notify you if your refund is approved.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Banks or credit card companies may take additional time to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at gfycreations22@gmail.com